Shipping Insurance

What is Shipping Insurance on OBDZON?


Shipping insurance offers premium protection and safety for your valuable item during shipping. We'll reship your package or fully refund you if it's reported lost or damaged. Insurance can be selected during the checkout process. The cost of insurance varies based on the value of the product.


Our customer service will arrange a refund or a reshipment of your order within 1-3 business days after confirming that your parcel did not arrive at your destination within its estimated delivery time (click here to view more details).

Refund eligibility:

You will receive a refund of the shipping insurance within 1-3 business days if your order is lost or arrives faulty. You will not be eligible for a refund if you broke or damaged the products yourself after using them.

Insurance Exclusions:

The estimated shipping times displayed at OBDZON refer to the estimated time that the shipment will take after an order has been shipped. Shipping insurance is not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays, customs issues.

Shipping insurance is also not responsible for losses caused by a delay or failure in delivery resulting from any of the situations listed below:

Refusal to pay import taxes or to comply with the Customs regulations of your country;

Any Customs or importation issues, including Customs detention or import restriction;

Any product that is destroyed by local authorities in accordance with local laws relating to the illegal or restricted importation of products;

Any un-insured order that is lost or stolen.

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